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Privacy Policy

ProHealthspan LLC (“ProHealthspan”) respects the privacy of its customers and product users and is committed to maintaining the privacy and confidentiality of the information collected from its customers during the registration and continuing use of www.prohealthspan.com (the “Site”). The purpose of this Privacy Policy is to explain how ProHealthspan and its suppliers, licensors or other affiliates, including but not limited to Shopify and MailChimp (collectively, the “Contributors”) collect, retain and use personal information that may be collected by ProHealthspan, when you visit the Site, or when you call ProHealtspan or any of its Contributors to receive sales or technical support. Please read this Privacy Policy to learn about how ProHealthspan manages your personal information, including what information is gathered, why it is gathered, to whom ProHealthspan discloses any personal information, and how your personal information is safeguarded by ProHealthspan.

 

Why ProHealthspan Collects Personal Information

ProHealthspan strives to provide superior service to its customers. Collecting certain personal information helps ProHealthspan achieve this goal by providing you with more convenient access to the Site and ProHealthspan’s products.

What Information is Collected by ProHealthspan or its Contributors and When

Upon visiting the Site, you may be asked to provide personal information, such as your name, address, phone number, credit card information and e-mail address. ProHealthspan or its Contributors may have also collected other information at the time that an order is placed through any Contributor website.

Other information collected during the use of the Site may include last log-in date, including log files, device access and network information, as well as that information further set forth below under Site Visit Tracking Technologies.

ProHealthspan and its Contributors may collect this information from you via conversations or messages exchanged over phone or internet, and through automated systems that log your use of the Site.

Site Visit Tracking Technologies

As is standard practice on many corporate websites, the Site may use “cookies” and other technologies to help ProHealthspan understand which parts of the Site are the most popular and the preferences of ProHealthspan users. ProHealthspan may also use cookies and other technologies to study traffic patterns on the Site, to improve its functionality and usability as well as to improve the effectiveness of ProHealthspan’s communications with its customers. ProHealthspan may also use cookies to customize your experience and provide greater convenience to you during your interactions with the Site.

A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Site, such as the shopping cart function, may not be available once cookies have been disabled.

Like most websites, the Site gathers certain information automatically and stores it in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data. When you visit the Site, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Site which you view. If you arrive at the Site by clicking a paid advertisement or a link in an e-mail, then the server will capture information that tracks your visit from that link. If you arrive at the Site by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available. ProHealthspan uses this information to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about ProHealthspan users as a whole.

Some of ProHealthspan’s e-mail message to you may contain a “click-through URL” which links to content on the Site. When you click one of these URLS, it passes information through the ProHealthspan web server before you arrive at the destination web page. ProHealthspan tracks this click-through data to help determine interest in particular topics and measure the effectiveness of customer communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in e-mails you receive from ProHealthspan.

ProHealthspan additionally may use pixel tags in its e-mails, which are tiny invisible graphic images, to send e-mail messages in a format that customers can read. They also tell ProHealthspan whether e-mails have been opened to assure that ProHealthspan is only sending messages that are of interest to its customers. Pixel tags may be used as part of ProHealthspan’s use of third party site statistics trackers and analyzers, such as Google Analytics, which ProHealthspan employs to track and analyze the date collected from the Site.

When ProHealthspan Discloses Your Information

ProHealthspan does not sell or rent your personal information to marketers, but it may work with Contributors or other companies to market products and services that ProHealthspan believes would be of interest to you. To help ProHealthspan provide superior service to its customers, your personal information may additionally be shared with legal entities related to ProHealthspan who will safeguard it in accordance with this Privacy Policy. ProHealthspan may make certain personal information about you available to Contributors that ProHealthspan has a strategic relationship with or that perform work for ProHealthspan to provide products and services to you on ProHealthspan’s behalf, including fulfillment service companies and customer service agencies. These Contributors may help ProHealthspan process information, fulfill customer orders, deliver products to you, manage and enhance your experience, provide customer service, or conduct customer research or satisfaction surveys. These Contributors are also obligated to protect your personal information in accordance with this Privacy Policy. Without such information being made available, it would be difficult for you to purchase ProHealthspan products, have such products delivered, receive customer service, provide ProHealthspan with feedback to improve it products and services, or access the Services and other services and content on the Site

At times ProHealthspan may be required by law or litigation to disclose your personal information. ProHealthspan may also disclose information about you if it determines that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

ProHealthspan may release the information it collects to third parties, where the information is provided to enable such third party to provide services to ProHealthspan, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Policy, and is permitted to use the information only for the purpose of providing services to ProHealthspan.

In the event ProHealthspan enters into a merger, are acquired, enter into bankruptcy, or sell a major part of our assets, your information may be among the assets transferred. To the extent we are able, we will notify (i) the new owner of the restrictions placed on your information, and (ii) you of the sale.

How ProHealthspan Protects Your Personal Information

ProHealthspan and its Contributors take administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Integrity of Your Personal Information

ProHealthspan has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided. You can help ProHealthspan ensure that your contact information and preferences are accurate, complete, and up to date by filling out an updated contact form at the Site or contacting ProHealthspan at info@prohealthspan.com with corrections or updates.

ProHealthspan uses various security measures to protect the information that it collects, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. ProHealthspan databases are accessible only by ProHealthspan, Contributors or other third parties on a need to know basis and who have entered into and are bound by a confidentiality and non-disclosure agreement with ProHealthspan.

Links to Non-ProHealthspan Websites

ProHealthspan may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from ProHealthspan’s practices and are not controlled by ProHealthspan nor covered by this Privacy Policy. ProHealthspan does not make any representations about third-party websites. ProHealthspan encourages you to review the privacy policy of any third-party site before submitting any personal data.

ProHealthspan’s Commitment to Your Privacy

To make sure your personal information is secure, ProHealthspan communicates this Privacy Policy to its employees and Contributors and strictly enforces privacy safeguards within the company. In addition, ProHealthspan supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And ProHealthspan does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.

If you believe that any personal information ProHealthspan has about you is incorrect, or is, has been, or might be used inappropriately, please contact us at info@prohealthspan.com, and we will take steps to correct or delete the information, or restrict its use, as appropriate.

Internal Compliance

ProHealthspan utilizes the self-assessment approach to ensure its compliance with its Privacy Policy. ProHealthspan regularly verifies that this Privacy Policy is accurate, comprehensive, prominently displayed, completely implemented and conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once a year.

Notice to California Residents

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as specified in the Privacy Questions section below.

Privacy Questions

If you have any questions or concerns about ProHealthspan’s Privacy Policy, please e-mail us at info@prohealthspan.com.

ProHealthspan may update the Privacy Policy from time to time. When ProHealthspan changes the policy in a material way, a notice will be posted on the Site along with the updated privacy policy. ProHealthspan will never materially change its policies and practices to make them less protective of your personal information collected in the past without your prior consent. This Privacy Policy was last updated on March 25, 2016.

 

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